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Terms & Conditions

These Terms & Conditions ("Agreement") are entered into by and between Casoola Casino (the "Company"), a leading online gaming platform, and you ("User" or "You") upon your registration on our website.

Acceptance of the Terms

  1. By registering an account with us, You acknowledge that You have read, understood, and agree to be bound by these Terms & Conditions.
  2. These Terms & Conditions constitute a legally binding agreement between You and the Company regarding Your use of our platform.
  3. We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Eligibility Requirements

  1. To access our website, You must be at least 18 years old (or the minimum age required in your jurisdiction).
  2. The Company reserves the right to verify Your identity and location.
  3. Only individuals with a valid email address can register an account on our platform.

Geographic Restrictions

  1. Our services are restricted to certain jurisdictions as specified below. If You reside outside these areas, please do not attempt to access or use our website:
    • List of approved countries: UK, EU member states, Canada, Australia.
    • Restricted countries: United States, Cuba, Iran, North Korea, Syria, Sudan.

Account Registration Rules

  1. Each User is permitted one account only on our platform (one-account-per-user policy).
  2. You must provide accurate information during registration and verify Your identity through Know-Your-Customer (KYC) procedures.
  3. The Company reserves the right to refuse or cancel any registration if we suspect fraudulent activity.

One-Account-Per-User Policies

  1. Multiple accounts may result in penalties, including account suspension or closure.
  2. Users found using multiple accounts will be subject to additional investigation and potential sanctions.
  3. We reserve the right to monitor User behavior for any suspicious activities.

Identity Verification and KYC

  1. You must verify Your identity through our designated provider before accessing certain features on our platform (e.g., withdrawals, bonuses).
  2. We may request documentation from You to complete the verification process.

Account Accuracy Obligations

  1. It is Your responsibility to maintain accurate account information.
  2. Failure to do so may result in penalties or delayed access to services.

Account Security Responsibilities

  1. Users are solely responsible for maintaining the security of their login credentials and passwords.
  2. Do not share Your password with anyone, as it compromises both You and other users' accounts.

Login Credentials and Password Protection

  1. Choose strong, unique passwords for your account.
  2. Reveal or transmit Your login details to any third party at Your own risk.

Restricted Behaviour and Prohibited Activities

  1. Engaging in prohibited activities (e.g., hacking, colluding) may lead to penalties, account suspension, or permanent closure.
  2. Interfere with other Users' accounts or our website operations at your own peril.

Bonus and Promotion Rules

  1. All bonuses are subject to the specific terms outlined during each offer promotion.
  2. Bonuses may not be withdrawn prior to fulfilling wagering requirements unless otherwise specified in bonus conditions.
  3. In case of a discrepancy, Your account balance will be settled as per our records.

Wagering and Gameplay Conditions

  1. Play with real money is required for some features (e.g., bonuses, progressive jackpot eligibility).
  2. Wagers made must adhere to our house rules.
  3. The Company reserves the right to change or cancel any games offered at any time without notice.

Bonus Abuse Prevention

  1. Multiple accounts used solely for bonus purposes are strictly prohibited and subject to penalties.
  2. Bona fide bonuses will be restricted if we identify abuse patterns in Your behaviour (e.g., excessive free-play attempts).
  3. Misusing our free play mode or related features can lead to account suspension.

Deposits & Withdrawals

  1. All transactions on our platform are subject to review and verification.
  2. We may request documentation from You before processing certain types of deposits or withdrawals.
  3. Any deposit methods requiring approval must comply with relevant jurisdictional regulations.

Verification Before Withdrawals

  1. A full identity check is required for withdrawal purposes as stipulated above in KYC section 2.
  2. Failure to provide identification may delay or prohibit any pending transaction.

Processing & Review Procedures

  1. Withdrawal times and limits are detailed below:
    • Instant withdrawals: all approved funds credited promptly upon Your request (minimum £10).
    • E-wallets: processing fees applied at point of withdrawal, standard business days apply for actual transfer duration.
  2. We reserve the right to review each transaction history on our platform.

Responsible Gambling Expectations

  1. Gamble responsibly; monitor and limit Your play to keep it enjoyable and within budget.
  2. Problem gambling resources are available via support pages (e.g., links, phone number).

Self-Exclusion & Account Restrictions

  1. Request a self-exclusion at any time for 24 hours up to 30 days or indefinite period as preferred.
  2. Withdrawal of consent may result in potential reinstatement.

Game Fairness and RNG Systems

  1. Our games operate under the direction of certified Random Number Generators (RNGs).
  2. Game outcomes are determined solely by software; we do not intervene with results unless there's a technical error or bug.

Technical Interruptions or Voided Gameplay

  1. Technical issues beyond our control can impact gaming experience.
  2. Any issue may result in cancelled gameplay or other measures to protect players' rights.

Suspension or Closure of Accounts

  1. We reserve the right, without prior notice, to temporarily suspend any account for investigation (e.g., suspected fraudulent activity).
  2. Permanent closure of an account will be considered when a User has breached these Terms & Conditions repeatedly and/or engaged in malicious activity as outlined above.

Intellectual Property & Platform Ownership

  1. All rights reserved by Casoola Casino.
  2. Intellectual property, including trademarks and copyrights, remains the sole ownership of our company (and applicable partners).

Limitation of Liability

  1. The Company will not be liable for any consequential losses incurred due to Your account management practices or inaction related thereto.

Modification of Terms

We reserve the right to modify these terms & conditions at any time without prior notice.You should periodically review these rules as we make all reasonable efforts to keep updates online promptly available via this webpage.